News Releases

Duke Energy Ohio & Kentucky are advancing their commitments to customer safety by deploying artificial intelligence (AI) to detect scams targeting energy customers.

Duke Energy is advancing its commitment to customer safety by deploying artificial intelligence (AI) to detect scams targeting energy customers. This innovative technology scans websites, social media and paid advertisements for open-source social engineering threats, helping to protect customers from fraudulent schemes.

Duke Energy, Piedmont Natural Gas and the Better Business Bureau are joining Utilities United Against Scams for the 10th annual Utility Scam Awareness Day on Nov. 19 – an ongoing commitment to helping customers slow down, verify and stop the scam.

Threatening phone calls, fake webpages and bogus QR codes are among the growing list of tactics used by scammers, and while the methods may differ, the motive is always the same- to deprive customers of their money or personal information.

The Better Business Bureau serving West Florida (BBB) is proud to announce another collaborative effort with leading utility providers Duke Energy Florida, Tampa Electric and Peoples Gas to raise awareness about the growing threat of utility scams. As part of Utility Scam Awareness Day on Nov. 15, 2023, the organizations are joining forces to educate consumers and businesses about the tactics used by scammers and empower them to protect themselves.

Threatening phone calls, fake webpages and bogus QR codes are among the growing list of tactics used by scammers, and while the methods may differ, the motive is always the same, which is to deprive customers of their money or personal information.

The Southeast Hydrogen Hub coalition today announced it has completed submission of its full application to the U.S. Department of Energy (DOE) for funding to build a green hydrogen network spanning six states and including five major utilities.

Duke Energy Collaborates with North American Utilities and Cincinnati BBB on Protecting Customers from Scams

It could be a phone call or a text. “This is Duke Energy, and we are on our way to disconnect your service unless you pay us right now.” The type of communication or message may vary, but the intent is always the same – to scam customers out of their money or personal information.