News Releases

With around 10,000 customers restored so far, Duke Energy anticipates having nearly all customers restored by 11:59 p.m. Wednesday in the aftermath of an attack on two major substations Saturday in Moore County.

Duke Energy crews have restored power to nearly 7,000 customers since Sunday night when substations in Moore County were attacked.

Duke Energy crews are currently responding to widespread outages in Moore County. The company experienced multiple equipment failures affecting substations leaving about 45,000 customers without power.

As a result of the company’s ongoing investments to facilitate a clean, secure energy future, strengthen the electric grid, reduce power outages and enhance value to the company’s nearly 150,000 electric customers in Northern Kentucky, Duke Energy Kentucky today filed a request with the Kentucky Public Service Commission to perform a public review of the company’s electric distribution rates and approve a rate adjustment.

Piedmont Natural Gas earned the No. 1 spot in customer satisfaction with residential natural gas service in the South among large utilities, according to the J.D. Power 2022 Gas Utility Residential Customer Satisfaction Study.

As Duke Energy continues to build out the digital tools needed to help plan grid investments, Amazon Web Services will build out the cloud technologies needed to support those tools -- so they run faster and more cost effectively.

As communities continue to feel financial strain due to the rising cost of basic necessities, the Duke Energy Foundation is investing nearly $100,000 to support nonprofits dedicated to helping those in need in Indiana.

Duke Energy Collaborates with North American Utilities and Cincinnati BBB on Protecting Customers from Scams

It could be a phone call or a text. “This is Duke Energy, and we are on our way to disconnect your service unless you pay us right now.” The type of communication or message may vary, but the intent is always the same – to scam customers out of their money or personal information.

Duke Energy Florida restauró la energía del 98% de los clientes que se vieron afectados dentro de un período de 12 horas después de que la tormenta Nicole salió del territorio de servicio de la compañía.